Service Charges

NOTICE

“As per the RBI direction on implementation of branch categorization (based on Census 2011), there will be a change in the categorization of 81 branch (List of branches) with effect from 01/04/2017. Since, existing locker related service charges and the special individual status of customers are based on the categorization of branches, there will be a revision in applicable service charge”. For further details please contact bank branch.

FOR THE KIND ATTENTION OF ATM CARD CUSTOMERS

In case your account gets wrongly debited due to failed ATM transactions, you are requested to lodge a complaint immediately(within 30 days from the date of failed transaction) with the bank which has issued the ATM card.

ATM CARDS ISSUED BY:	COMPLAINT TO BE LODGED AT:
SOUTH INDIAN BANK	NEAREST BRANCH OF THE SOUTH INDIAN BANK
OTHER BANKS	RESPECTIVE BANK OF THE CUSTOMER

Format for submitting the same is available at the ATM counters / branches. Kindly fill-up the transaction details accurately as per the format, so that your complaint can be resolved quickly.

As per guidelines of RBI, following stipulations are applicable to ATM transactions in India wef. 01st May, 2025

The number of free transactions (maximum five per month) permitted through other bank ATMs to Savings Bank Account holders shall be inclusive of all types of transactions i.e. both financial and non-financial. For the customers of other banks, maximum cash withdrawal would be Rs.10,000/- per transaction. Any transactions through ATMs of other banks for more than five times in a month may attract levy of service charges. (Rs.23+ service tax for cash withdrawal & Rs.13+ service tax /- for other transactions above the free limits). The facility of free transactions at other bank ATMs is available only to the Savings Bank Account holders.

We shall make all efforts to redress your complaints on failed ATM transactions within a maximum period of 5 working days from the date of receipt of your complaint. For any delay in resolving the complaint, bank shall compensate with an amount of Rs. 100/- per day for the delayed period. However, no compensation shall be provided if the claim is lodged after 30 days from the date of failed ATM transaction.

Charges for Debit card Usage at other Bank ATMs revised with effect from 01/05/2025 is as follows.

Category	Revised charges (Excluding GST)
Domestic Financial transactions	Rs. 23
Domestic Non – financial transactions	Rs. 13
International Financial transactions	Rs. 150
International non – financial transactions	Rs. 25

Retail Loan

Loan Processing Charges

For Loans up to and including Rs. 0.25lac.	No processing fees
For Loans above Rs. 0.25lac.	1.00 % of loan amount

Upfront fee

1.00%

Prepayment Charges

Rates applicable for Pre - payment / Pre - closure of loans and other credit facilities

Loans/Credit Facilities with Fixed Rate of Interest

Particulars

Pre - payment Penalty/ Pre - Closure Charges

Term Loans and other credit facilities (OD/CC/PC/BP/DC/FBP) of MSEs up to Rs. 50.00 lacs

Nil

Term loans to non-individuals (other than MSE loans up to Rs.50.00 lacs)

Payment / Closure by own funds or Takeover by other Banks/FIs

Amount	Charge applicable
Upto Rs.1.00 Crore	4 %
Above Rs.1.00 Crore	3 %

Term loans to individuals

operative limits (OD/CC/PC/BP/DC/FBP)

Term Loans and other credit facilities (OD/CC/PC/BP/DC/FBP) of MSEs above Rs. 50.00 lacs

Loans/Credit Facilities with Floating Rate of Interest

Particulars

Pre - payment Penalty/ Pre - Closure Charges

Term Loans and other credit facilities (OD/CC/PC/BP/DC/FBP) of MSEs

Nil

Term loans to individuals for purposes other than business

UBP/UBD

Term loans to individuals for business purposes

Payment / Closure by own funds or Takeover by other Banks/FIs

Amount	Charge applicable
Upto Rs.1.00 Crore	4 %
Above Rs.1.00 Crore	3 %

Term loans to non-individuals other than MSEs

Operative Limits (OD/CC/PC/BP/DC/FBP) other than MSEs

No due Certificate

NIL

Solvency Certificate

Up to Rs 1.00 lac : Rs.500.00

Above Rs 1.00 lac upto Rs 10.00 lac : Rs 1000.00

Above Rs 10.00 lac upto Rs 25.00 lac : Rs 2000.00

Above Rs 25.00 lac upto Rs 50.00 lac : Rs 3000.00

Above Rs 50.00 lac upto Rs 100.00 lac: Rs.4000.00

Above Rs 100.00 lac upto Rs 500.00 lac: Rs.5000.00

Above Rs 500.00 lac: Rs.10000.00

Charges for changing from fixed to floating rates of interest

Option once exercised cannot be changed

Charges for changing from float to fixed rates of interest

Option once exercised cannot be changed

Penal charges are applicable for non-compliances of material terms and conditions in the loan contract.

Definition of Financial Default and Non-Financial Default:

Type of Default

Instances of Default

Applicable Penal Charges

Defaulted amount

Financial Default

(Applicable for all credit facilities, irrespective of category)*

Temporary over drawings un-regularized after due date in the limit
Default in payment of installment / interest / charges /any other dues
Delay in realization of Cheque/inland bills etc., purchased
Non achievement of DCCO-Project Loans

6% p.a. on the defaulted amount for the defaulted period.

SCF – 4% p.a. on the defaulted amount for the defaulted period during grace period & 6% thereafter.

SIB Builder plus- 6% p.a. on the defaulted amount for the defaulted period

Non-Payment of claim period commission for bank guarantees within 15 days of BG expiry - Prevailing 1 Year MCLR + 2% p.a.

Amount of overdrawing/missed EMI/non paid interest/charges etc.
For recalled accounts/NPA accounts, the default amount will be the outstanding balance in the account

Non-financial Default

Non compliances on material terms and conditions detailed below (To be captured account wise)

4% p.a. on outstanding balance in the account for the defaulted period with a cap of 4%.

Outstanding balance in the account

*Penal charges are not applicable for Priority Sector advances up to Rs. 50,000.00.

For the following facilities, the penal interest @ 2% will be applicable and are exempted from the purview of revised guideline on Levying Penal charges.

a. Credit cards

b. External Commercial Borrowings

c. Trade Credits & Structured Obligations (as per Master Direction - External Commercial Borrowings, Trade Credits and Structured Obligations)

d. Rupee/foreign currency export credit

e. Other foreign currency loans

Material Terms and Conditions of Loan Contract:

1	Renewal of credit limit within stipulated time frame
2	Submission of stock statement (Applicable only for working capital accounts where DP to be derived in CBS) within stipulated time frame
3	Satisfaction of charges registered by other banks (CERSAI/ROC etc.) within stipulated time frame
4	Obtention of Technical vetting and /or Expert Valuation Report/Branch confirmation etc., for securities within stipulated time frame
5	Rectification of primary/collateral security related issues within stipulated time frame
6	Completion of security perfection(EM creation/CERSAI registration /LSR compliance etc.,) within stipulated time frame
7	Obtention of external rating for the entity within stipulated time frame
8	Rectification of credit audit/inspection comments/concurrent audit comment/previous sanction comment (Specify the applicable ones only) within stipulated time frame
9	Correction of wrong reporting in CICs/CRILC/RBI Defaulter list/SAL/ASL etc., within stipulated time frame
10	Any breach in financial covenant(Financial covenants to be listed specifically)
11	Conducting Stock audit/Legal Audit within stipulated time frame & Any shortfall in DP on stock audit
12	Obtention of local body license/ other licenses/permissions/approvals required for running business within stipulated time frame
13	Submission of AFS, ITR, Tax Audit reports, GSTR Validation report, etc., within stipulated time frame
14	Obtention/submission of Work Orders, Department certificate, other documents stipulated for OD Contractor limit-applicable only for OD contractors within stipulated time frame
15	Change in management / unit location / activity can be done with intimation to the Bank
16	Multiple banking facilities to be availed with banker’s consent only
17	Registration of charges with ROC to be done within stipulated time frame
18	Obtention of certificates(CA Certificate/engineer certificate etc.,)/Documents(closure of accounts with other banks etc.,) from borrower within stipulated time frame
19	Insurance of assets within stipulated time frame
20	Events which increases the credit risk other than those detailed above

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