How to Report an Unauthorized/Fraudulent Electronic Transaction/Stop Payment of Cheque

What is an unauthorized/fraudulent electronic transaction?

Any transaction in the account which was not authorized by the customer is considered as an unauthorized/fraudulent electronic transaction.

How to report an unauthorized/fraudulent electronic transaction?

You can report the transaction using any of the following options:

Phone:Contact our Customer Care Centre (24/7) - 1800 425 1809 / 1800 102 9408 / 91 - 484 – 2388555 (For NRIs)
Email: Send us by email to ceghotlisting@sib.co.in
Branch: Visit your nearest South Indian Bank Branch
Block Debit Card /Net Banking/Mobile Banking/Report an unauthorized transaction - Click Here
Block Credit Card / Report Credit Card Un authorized Transaction - Click Here
Lock/Unlock Prepaid DigiCash/Gift Card - Click Here

Customer shall report unauthorized transaction to the Bank in the Format for Reporting Unauthorized Electronic Banking Transaction with details such as Account Number and/ or Card number, date & time of transaction, transaction amount and authorize the Bank to block the debit card/net banking/mobile banking/account(s) to reduce likelihood of additional loss. Customer has to surrender the debit card at the parent branch immediately on reporting unauthorized transactions.

Customer will be informed by Email (if Email ID is registered) regarding the unauthorized transaction reported along with intimation to submit necessary documents for investigation.

Documents to be submitted

Format for Reporting Unauthorized Electronic Banking Transaction
Proof of transaction success/failure
Copy of FIR

Click here to view the Format for Reporting Unauthorized Electronic Banking Transaction
Click here to view the Format for Unfreezing Account/ Unblocking Digital Channels – (for accounts blocked based on the unauthorized/fraud transactions reported by the customer)

The complaint will be auto closed after 90 days in case of non submission of relevant documents.

SIB One Card Credit card may be Blocked using following options

Block Credit Card / Report Credit Card Un authorized Transaction - Click Here
SIB OneCard Credit Card block through OneCard app https://1cardapp.page.link/cardControls
IVR number: 18002109111
Email ID : help@getonecard.app / reportfraud@fplabs.tech

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